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FAQ

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  • UCi2i live service status
  • How do I make a video call?
  • Local Country Telephone Dialling Numbers
  • What firewall changes do I need to make to use this service?
  • How do I test my video is working?
  • How to solve Polycom HDX Endpoint Packet Loss
  • Supported Endpoints and Interoperability
  • Audio and Video Specifications of the UCi2i Service
  • Endpoint registering to the wrong location
  • Troubleshooting tips
  • Getting the best from video conferencing
  • Including the PIN in the dial string to bypass the PIN entry screen
  • How do I register to your video platform?
  • Any hints and tips to get the best from video conferencing?
  • What ports are needed for web browser calling (WebRTC)?
  • Where do I find info on the security of your service?
  • Any hints and tips to get the best from video conferencing?
  • How do I set up Lync/Skype for Business to use your service?
  • I can't H.323 call into my VMR using the details provided, what's wrong?
  • I'm getting a security warning when installing VC-Connect on a Mac
  • How do I call a Skype for Business address using your VC-Connect platform?
  • How do I call an IP address using your VC-Connect client?
  • How do I join a conference by telephone?
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