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Tim

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Latest activity by Tim
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    Tim created an article,

    Supported Endpoints and Interoperability

    Microsoft Product Version Notes Endpoints Lync Room System (LRS) Skype Room Systems (SRS) (project Rigel - e.g. Logitech SmartDock) from first release   Microsoft Surface Hub from firs...

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    Tim created an article,

    SIP Disconnections or Frequent Re-registrations

    If you have followed our Firewall Guide (What firewall changes do I need to make to use this service?) but are getting the above problem, then this may be this issue you are struggling with: (taken...

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    Tim created an article,

    Audio and Video Specifications of the UCi2i Service

    Audio and video specifications and codecs Feature Description Supported protocols · H.323 · SIP · WebRTC · RTMP · Microsoft Skype for Business / Lync · Individual protocols can be adm...

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    Tim created an article,

    Endpoint registering to the wrong location

    Our platform uses AWS DNS (Route 53) and ensures that you register to the nearest data centre to your location. This ensures that you can use the minimum latency available to connect into our syste...

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    Tim created an article,

    UCi2i live service status

    We publish our live service status via our UCi2i.com website. The information can be found using the 'Service Status' link in the footer of every page. The direct URL is: https://www.uci2i.com/Stat...

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    Tim created an article,

    Configuring Exchange/Office 365 for Scheduling

    Introduction The VMR Scheduling for Exchange feature allows you to create an add-in that enables Microsoft Outlook desktop and Web App users in Office 365 or Exchange environments to schedule meeti...

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    Tim created an article,

    Cisco Jabber Video for Telepresence

    To enable our customers to video call on their PC's or laptops we provide the Jabber Video software client. Jabber for PC Jabber for Mac OS Note: This is only for use for customers on our Cisco i...

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    Tim created an article,

    Troubleshooting tips

    Sometimes things don't go according to plan and having a poor video session can be a real frustration, but there are ways to help resolve some of those issues. Blocky video quality? Lower your ban...

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    Tim created an article,

    Getting the best from video conferencing

    You and your video account Keep your video account login details to hand – these will have been emailed to you You can download our VC-Connect video software here Make sure your video client is se...

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    Tim created an article,

    How do I make a video call?

    On the UCi2i platform, you can use the following methods to make a video call: Registering using a hardware video endpoint Using our software client VC-Connect on Windows, macOS, iOS and Android V...