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Tim

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Latest activity by Tim
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    Tim created an article,

    Endpoint registering to the wrong location

    Our platform uses AWS DNS (Route 53) and ensures that you register to the nearest data centre to your location. This ensures that you can use the minimum latency available to connect into our syste...

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    Tim created an article,

    UCi2i live service status

    We publish our live service status via our UCi2i.com website. The information can be found using the 'Service Status' link in the footer of every page. The direct URL is: https://www.uci2i.com/Stat...

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    Tim created an article,

    Configuring Exchange/Office 365 for Scheduling

    Introduction The VMR Scheduling for Exchange feature allows you to create an add-in that enables Microsoft Outlook desktop and Web App users in Office 365 or Exchange environments to schedule meeti...

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    Tim created an article,

    Cisco Jabber Video for Telepresence

    To enable our customers to video call on their PC's or laptops we provide the Jabber Video software client. Jabber for PC Jabber for Mac OS Note: This is only for use for customers on our Cisco i...

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    Tim created an article,

    Troubleshooting tips

    Sometimes things don't go according to plan and having a poor video session can be a real frustration, but there are ways to help resolve some of those issues. Blocky video quality? Lower your ban...

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    Tim created an article,

    Getting the best from video conferencing

    You and your video account Keep your video account login details to hand – these will have been emailed to you You can download our VC-Connect video software here Make sure your video client is se...

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    Tim created an article,

    How do I make a video call?

    On the UCi2i platform, you can use the following methods to make a video call: Registering using a hardware video endpoint Using our software client VC-Connect on Windows, macOS, iOS and Android V...

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    Tim created an article,

    VIP setup

    If you have purchased our VIP hosting service, then please follow this guide to configure your domain for video services.

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    Tim created an article,

    UCi2i Assist

    Use the UCi2i Assist to allow one of our support operatives to remotely connect to your computer.  Windows Mac

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    Tim created an article,

    VC-Connect Software

    Download our video software for install on the device that suits you: Windows: 32-bit | 64-bit (remove any previous versions prior to install) Mac Android iOS New Version (v2.6): Includes the abi...