Getting the best from video conferencing

You and your video account

• Keep your video account login details to hand – these will have been emailed to you
• You can download our VC-Connect video software here
• Make sure your video client is set to start up and sign in at your system login
• If you've purchased support, contact them at:

  –APAC region: +852 2281 5300

  –EMEA region: +44 203 841 8555

  –Video or email: support@uci2i.com

Getting the best video experience

• Use a high definition webcam – 720p or better
• Use a headset with a microphone where possible as they help to eliminate background noise
• Adjust your video bandwidth to suit your connection speed. A good connection should use 768kbps (connection of > 5mbps), a slow connection should use as low as 256kbps  (connection < 1mbps)
• Avoid fabrics with complicated patterns such as checks, tight/close stripes, herringbones, tweeds, and loud plaids. Fabrics of this design tend to strobe on camera.
• Avoid extremes of lighting – low light or direct sunlight. These tend to silhouette or washout your displayed video
• If you’re not going to be speaking for a long time, it’s good etiquette to mute your audio to remove any background noises
• Implement QoS on your local network - the first outbound link is the slowest. If you get video out of this link with top priority, the remaining hops are usually no problem.

Extending your video reach

• Add your video address to your email signature
• Let your customers and colleagues know you’re on video and we’ll arrange them a 2 week free trial
• Add your video address to your business card
• Let people know on your social media sites that you’re now available via video

Technical jargon – get the knowledge

• VC-Connect – this is the software video client that is installed on a computer or mobile device to enable video conferencing
• VMR – a virtual meeting room. Where you and two or more persons can collaborate together
• QoS - Quality of Service. Further info here: https://www.voip-info.org/qos/ 
• Conference PIN – a four or five digit number used to allow access to a virtual meeting room
• Service Plan – think of it like a mobile phone contract, except for video
• On-net – using the UCi2i network to call other people on the UCi2i network
• Off-net – using the UCi2i network to call people off the UCi2i network, i.e. going over the public internet
• High Definition – a high quality resolution picture
• 720p – the minimum resolution for a video call to be classed as high definition. Also used is 1080p, this is a better resolution than 720p
• Firewall – a hardware device that protects your network from bad people :-)
• Ports – an application specific number that allows internal and external systems or software to talk to each other.
• SIP – a video protocol, typically looks like an email address
• H.323 – a video protocol, usually used on older systems. Can look like a bunch of numbers, e.g. 321@125.222.21.67
• E.164 – is an international numbering plan for public telephone systems. Your own phone number is an E.164 number – did you know that?
• IP address – a unique network address assigned to a computer or video system